--- title: "Support - Old Photo Scanner" description: "Help, FAQ, and contact for Old Photo Scanner, the iPhone app that digitizes printed photos." url: https://oldphotoscanner.app/support updated: 2026-10-01 site: "Old Photo Scanner" --- # Support We read every note. The fastest way to reach us is email. ## Contact Questions, bugs, or feedback? Email [support@oldphotoscanner.app](mailto:support@oldphotoscanner.app) and we will get back to you. ## Frequently asked ### Is my data private? Yes. Scanning, cropping, and storage all happen on your iPhone. There is no account and no cloud upload to us. Photos access is add-only - the app cannot see, open, or delete anything already in your library. ### Do I need an account? No. Open the app and start scanning. ### What is free and what costs money? Scanning and reviewing are always free. Free users can successfully import 20 photos into Photos per local calendar day. A one-time lifetime unlock removes that daily import limit. ### What devices are supported? iPhone running iOS 17 or later. Portrait orientation only in the current version. ### Where do scans go? They stay in the app session until you import. Import adds them to a Photo Scans album in Apple Photos (or your library if album creation is unavailable). ### How do I restore a purchase? Open Options in the app and tap Restore purchases. Purchases are tied to your Apple ID via StoreKit. ## Troubleshooting - **Camera will not open.** Grant camera access in Settings → Old Photo Scanner (or Scanner Dev for the debug build). - **It will not lock onto the print.** Fill more of the frame, use even lighting, and avoid heavy glare. A flat surface helps. - **Import is blocked.** Free daily imports may be used up, or Photos add permission may be off. Check Options for remaining imports, and Settings for Photos access. - **Still stuck?** Email [support@oldphotoscanner.app](mailto:support@oldphotoscanner.app) with your device model and iOS version. See also our [Privacy Policy](https://oldphotoscanner.app/privacy).